Kustomer is hiring a Professional Services Project Manager to lead customer-facing implementation and delivery projects for our platform. You will ensure clients achieve rapid time-to-value by managing project timelines, resources, and stakeholders. You'll serve as the primary point of contact, providing status updates, risk management, and issue resolution.
What You'll Do
- Lead the successful delivery of multiple, concurrent customer implementation projects, from kickoff to go-live.
- Partner closely with Consultants, Product, and Customer Success teams to ensure seamless handoffs and alignment across the customer lifecycle.
- Develop and manage project plans, timelines, and deliverables, ensuring on-time and within-scope outcomes.
- Serve as the primary point of contact for project stakeholders, providing regular status updates, risk management, and issue resolution.
- Apply standardized delivery methodologies, engagement models, and best practices to ensure consistency and quality in every engagement.
- Drive customer onboarding, adoption, and expansion through effective project execution and relationship management.
- Collaborate with cross-functional teams to refine delivery processes, improve efficiency, and ensure customer success.
- Track and analyze key project metrics, escalating risks and recommending process improvements where needed.
What We're Looking For
- 5+ years of project management experience in SaaS or CX technology industries.
- Strong background managing customer-facing projects, ideally with Kustomer, Salesforce, Zendesk or similar customer support systems.
- Proven ability to manage multiple concurrent projects with competing priorities.
- Experience with PSA or project management tools (e.g., Certinia, Rocketlane, Kantata, Asana, Jira, or similar).
- Strong communication, organization, and stakeholder management skills across both technical and business audiences.
- Ability to proactively identify project risks, troubleshoot issues, and implement solutions.
- Experience collaborating with cross-functional teams, including Sales, Product, Engineering, and Customer Success.
- Bachelor’s degree or equivalent work experience.
- Willingness to travel as needed.
Team & Environment
You'll join our Professional Services team, working cross-functionally to ensure seamless project delivery and customer success.
Benefits & Compensation
- Competitive salaries and stock options.
- In the U.S.: 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, generous vacation policy.
- In the UK: pension, supplemental health insurance and other perks.
Work Mode
This position is remote friendly and open to candidates in the U.S.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
