What You'll Do
Partner with enterprise customers to lead comprehensive implementation programs, ensuring platform adoption drives tangible business results. You’ll manage end-to-end delivery, aligning internal teams and client stakeholders around clear milestones, risks, and success metrics.
Establish consistent communication rhythms to maintain alignment across all parties, delivering insightful progress updates and executive-level summaries that emphasize impact over activity. Champion timely, high-quality execution and proactively escalate issues with actionable solutions.
Design and lead onboarding and training initiatives for administrators and end users, focused on building internal capability and long-term self-sufficiency. Conduct regular product sessions that link new features to specific customer goals, ensuring ongoing engagement.
Facilitate discovery workshops with senior leaders to understand strategic objectives, then translate those into targeted enablement strategies. Use cross-industry insights to challenge assumptions, suggest improvements, and guide decision-making based on proven practices.
Requirements
- Minimum of five years in professional services, management consulting, or customer-facing SaaS delivery roles
- At least three years managing cross-functional initiatives with enterprise B2B clients
- Proven ability to lead executive discussions and convert strategic goals into structured action plans
- Track record of driving platform adoption and delivering measurable outcomes for complex organizations
- Experience designing and leading formal training and enablement programs, including admin onboarding and internal champion development
- Strong written and verbal communication skills, especially with senior audiences
- Ability to analyze platform usage data and derive strategic recommendations
- Bachelor’s degree is required
Preferred Qualifications
- Direct experience deploying enterprise SaaS platforms
- Familiarity with sales enablement, readiness, or revenue performance tools and go-to-market tech ecosystems
- Hands-on work with CRM systems such as Salesforce or HubSpot, particularly in integration scenarios
- Background in structured consulting approaches or formal problem-solving frameworks
- Exposure to AI-powered tools, large language models, or AI readiness assessments
Technical Environment
You’ll work within enterprise-grade technical setups involving system configuration, single sign-on, environment management (sandbox and production), and integration workflows. Familiarity with CRM, LMS, BI, HRIS, and continuous integration platforms is essential. Experience with AI-driven tools is a strong advantage.
Benefits
- Recognized as a market leader by leading industry analysts
- Rated #1 sales onboarding and training software by G2
- Winner of the 'AI-based Sales Solution of the Year' award in the AI Breakthrough Awards
- Recipient of the Gold Stevie Award for Sales and Customer Service
