Responsibilities
- Contributes as the technical post-sale subject matter expert for multiple HVAC products and services
- Resolves issues surrounding installation, usage, and training on products
- Maintain and assess warranty and non-warranty related issues
- Coordinates with customer service and sales team to identify customer support and service needs.
- Conducts training sessions, product demonstrations and develop criteria for evaluating effectiveness of training activities
- Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training projects for customers and team members.
- Ensure implementation of training program.
- Traveling up to 25% in the USA.
Additional Information
- Traveling up to 25% in the USA.
- Candidate’s location should be close to a major airport.
