Carrier Global Corporation is hiring a Product Support Engineer to provide critical post-sale technical expertise for HVAC products and services. In this senior professional role, you will troubleshoot customer issues and provide essential training to strategic account customers.

What You'll Do

Contribute as the technical post-sale subject matter expert for multiple HVAC products and services.
Resolve issues surrounding installation, usage, and training on products.
Maintain and assess warranty and non-warranty related issues.
Coordinate with customer service and sales teams to identify customer support and service needs.
Conduct training sessions, product demonstrations, and develop criteria for evaluating training effectiveness.
Obtain information from customer and technical organizations, engineering, software, and product requirements to prepare training projects.
Travel up to 25% in the USA.

What We're Looking For

High school diploma or GED.
5+ years in light commercial/commercial HVAC service experience.
Ability to travel 25% domestically.
Valid Driver’s License.

Nice to Have

Strong interpersonal, analytical, and communication skills.
Ability to diagnose and resolve customer complaints to ensure maximum equipment up-time.
Sense of urgency, self-initiative, commitment, and ownership.
Strong ability to work cross-functionally with internal and external contacts.
Highly organized with strong attention to detail while managing multiple priorities.
Ability to work under pressure and handle complex customer technical issues.
Highly motivated individual capable of making decisions to resolve problems immediately.
Knowledge of Microsoft Office and SalesForce.com a plus.
Experience with defining, capturing, and improving key metrics.

Benefits & Compensation

Salary range: $77,500.00-$135,250.00.

Work Mode

This is a remote position open to candidates based in the USA.

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.