About the Role
Role details below.
Responsibilities
- Troubleshoot complex customer issues across networking, APIs, and communications products
- Investigate issues using tools like Postman, cURL, Wireshark, Linux terminal and internal tooling
- Collaborate with customers, vendors, and engineering teams to resolve cases
- Automate workflows and contribute to bot-building
- Document solutions and improve self-service resources
- Learn VoIP protocols, internal systems, and new technologies as the role evolves
Requirements
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: highly proficient in English, both written and verbal
- Owning customer communication and technical documentation from day one
Nice to Have
- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar
Benefits
- Financially stable and profitable company allowing investment in pioneering technologies
- Environment of continuous learning and growth for team members
- Opportunity to contribute to an industry-shaping company while growing own skills and careers
- Be part of laying the foundations for a future of borderless connectivity and limitless innovation
Work Arrangement
Remote (Worldwide)
Additional Information
- Working hours: Sunday through Thursday, 9pm - 7am UTC
- You don’t need to tick every box — if you’re keen to learn, that's the box that matters most
