About the Role
Role details below.
Responsibilities
- Solve technical problems and document and diagram their solutions
- Collaborate with members of other departments to ensure technical solutions meet the business interests of the company
- Provide real-time troubleshooting support of escalations from customers
- Become an expert on Feathr’s product and features, including how they interact with the different parts of our backend systems
- Compose thoughtful, personalized responses to customers for a variety of requests
- Develop a set of troubleshooting playbooks as a resource to help resolve issues more effectively
- Work on high-visibility, often challenging debugging scenarios
- Work under the direction of the Director of Product on backend and frontend technical challenges
- Work with internal and external stakeholders to develop requirements and design technical solutions
- Collaborate with engineering colleagues to implement technical solutions
- Deploy and monitor changes in production
- Address issues as they are identified
Requirements
- 3+ years of experience as a Fullstack, Frontend, or Backend Engineer
- 1+ years of prior experience providing technical support to customers supporting a web-based application within a dynamic startup environment
- Experience using Zendesk, Jira, or similar issue tracking tools
- Proficient in Python or Javascript Frameworks such as React, Vue or Angular
- Ability to juggle multiple thought tracks at once -- tickets can vary widely
- Demonstrated ability to develop clear, concise technical documentation
- Understanding of modern CSS and HTML features
- Strong foundational knowledge of programming
Compensation
Base salary for this position is $90,000 per year dependent on experience and credentials, with the possibility of earning up to an additional 10% of your salary per year based on goals.
