3100 Howard Avenue, N8X 3Y7 Windsor, ON, Canada On-site Full-time

Indigo Books & Music is hiring a Product Operations Leader

Responsibilities

  • Drive initiatives that align with strategic goals and enhance the efficiency of product movement and lifecycle management
  • Oversee the delivery and setup of merchandise from distribution to floor (D2F), adjusting based on sales performance and ensuring optimal back-of-house organization
  • Manage pricing adjustments, promotional displays, and inventory turnover to maximize sales
  • Implement and supervise seasonal or campaign-based product changeovers and visual evaluations
  • Maintain in-store presentation elements including props, signage, and display fixtures
  • Prioritize customer needs in all operational decisions and represent their perspective
  • Support the adoption of technology that enhances both customer experience and operational performance
  • Anticipate and respond to evolving customer demands and expectations
  • Guide customer experience representatives with feedback and coaching to ensure effective product handling and sales support
  • Oversee daily store opening and closing procedures and supervise sales floor operations
  • Ensure compliance with safety protocols for both team members and customers
  • Assist in team development through involvement in recruitment, onboarding, and skill diversification
  • Contribute to talent growth by sharing performance insights with leadership
  • Partner with cross-functional teams to develop responsive and efficient operational solutions
  • Exchange technical expertise and pursue learning opportunities from peers and specialists
  • Help team members understand how their work impacts broader objectives and solicit input from other departments
  • Promote open communication and welcome diverse perspectives and constructive criticism
  • Demonstrate core company values and uphold a professional, positive presence
  • Foster an inclusive environment that values different viewpoints and approaches
  • Support ongoing learning, innovation, and experimentation without fear of failure
  • Lead change initiatives and inspire teams to adapt and improve

Work Arrangement

On-site

About company
Indigo Books & Music
Indigo is a physical and digital place inspired by and filled with books, ideas, and beautifully designed lifestyle products. The company's mission is to inspire reading and enrich the lives of booklovers.
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Job Details
Category other
Posted 25 days ago