Jobgether is hiring a Product Manager, Support & Safety to design and oversee products that protect users, enhance security, and ensure regulatory compliance across our financial services platforms. In this role, you will lead end-to-end product strategy for fraud prevention, risk management, dispute resolution, and user recovery experiences, blending analytical rigor with human-centered design.

What You'll Do

Own the roadmap for Support & Safety features, including fraud prevention, user authentication, dispute handling, and recovery journeys.
Prioritize product investments based on risk impact, customer needs, regulatory requirements, and business objectives.
Ensure product features comply with applicable regulations and internal policies, supporting audits and reporting.
Collaborate with Engineering to deliver secure, high-quality features and infrastructure improvements.
Partner with Design to create intuitive, human-centered flows for sensitive or high-friction scenarios.
Monitor key metrics such as fraud rates, dispute resolution time, and contact rates, adjusting strategies as needed.
Translate stakeholder requirements from risk, legal, and operational teams into scalable, productized solutions.

What We're Looking For

3+ years of product management experience, preferably in fintech, payments, or risk/security domains.
Demonstrated experience building systems or processes for fraud prevention, transaction risk, or compliance.
Deep understanding of financial regulations and user protection standards (e.g., Reg E, AML/KYC).
Experience designing or improving user flows for sensitive use cases such as account lockouts or fraud recovery.
Analytical and data-savvy; ability to work with data teams and translate insights into actionable product improvements.
Strong communication and stakeholder management skills across technical, operational, and legal teams.
Passion for user trust, safety, accessibility, and building fair, user-friendly products.

Nice to Have

Experience with fraud detection tools (SEON, Marqeta, Mastercard), disputes management (Quavo), identification platforms (Persona), digital identity, security UX, and technical fluency with APIs or security architectures.