Toast is looking for a Principal Product Manager, Agent Platform to define and scale the foundational platform that powers AI agents across the company. Your mission is to make it easy for every product team at Toast to build, launch, and monitor high-quality AI agents while ensuring a seamless, consistent, and trustworthy customer experience.
What You'll Do
- Define the long-term vision and roadmap for the Agent Platform, the shared orchestration and tooling layer for all Toast agents.
- Build platform capabilities that enable agent-to-agent collaboration, subagent routing (A2A), shared memory, and unified voice/tone.
- Establish standards and systems for MCP tool development, entitlement controls, and tool orchestration.
- Own evaluation, observability, and monitoring frameworks, including instrumentation, tracing, eval pipelines, and production quality standards.
- Enable teams across Toast to easily build and integrate agents.
- Work with customers to understand AI quality.
- Partner deeply with Engineering, AI/ML, design, and domain product teams to evolve platform capabilities as AI use cases expand.
What We're Looking For
- 8+ years of product management experience, including significant ownership of technical platform or infrastructure products.
- Deep familiarity with LLM systems, agent architectures, tool calling patterns, or AI evaluation frameworks.
- Strong technical fluency: comfortable discussing APIs, orchestration layers, memory systems, protocols (e.g., A2A/MCP), and observability tooling.
- Experience building developer-facing platforms or enablement systems used by multiple teams.
- Proven ability to define and own quality standards and operationalize monitoring for complex systems in production.
- Strong systems thinking and ability to balance short-term enablement with long-term architectural integrity.
- Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences.
Work Mode
This is a hybrid position.
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
