About the Role
The individual in this position will guide healthcare clients through the implementation lifecycle of a capacity optimization platform, aligning technical setup with clinical workflows and ensuring timely go-live milestones.
Responsibilities
- Lead end-to-end deployment of a hospital operating room scheduling system for new clients
- Collaborate with clinical and operational stakeholders to understand workflow requirements
- Translate client needs into configured software solutions using internal tools
- Develop and maintain project plans with defined timelines and accountability
- Coordinate data integration activities between client systems and the platform
- Conduct training sessions for hospital staff on system usage and best practices
- Monitor implementation progress and proactively address roadblocks
- Serve as primary point of contact during onboarding phases
- Document client configurations and process changes
- Ensure adherence to data privacy and healthcare compliance standards
- Gather feedback during rollout to inform product improvements
- Work closely with engineering and product teams to escalate technical issues
- Manage parallel implementations across multiple healthcare systems
- Deliver post-implementation support to ensure sustained adoption
- Track key performance indicators related to deployment efficiency
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Cross-functional team operating in a fast-paced, data-driven healthcare technology environment
Why This Role Matters
Operating rooms are among the most expensive and underutilized resources in hospitals. This role directly contributes to improving access to care by helping hospitals increase surgical throughput without adding physical space.
Technology Impact
The platform uses predictive analytics and machine learning to forecast surgical case durations and optimize block utilization, reducing delays and cancellations.
Client Engagement Model
Implementations follow a structured onboarding process including discovery, configuration, testing, training, and go-live support, typically completed within 12 to 16 weeks.
Growth Opportunity
This position offers exposure to healthcare operations at major academic and community hospitals, with potential to influence product direction and implementation methodology.
Available for qualified candidates
