TELUS Digital is hiring a Product Delivery Senior Manager to oversee and drive the strategy for delivery excellence across our entire portfolio of clients in Argentina. You will manage a significant portfolio of client engagements, accountable for high-level risk mitigation, operational health, and financial performance.
What You'll Do
- Provide executive-level leadership, mentorship, and direct coaching to a team of Managers.
- Define and track high-level strategic Delivery and Business value metrics.
- Provide effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust.
- Proactively communicate across client relationships to surface industry thought leadership and best practices.
- Build client relationships across the executive ladder and conduct Quarterly Business Reviews (QBRs).
- Identify and influence decisions using reporting language, data visualization, and storytelling.
- Deliver presentations, workshops, and conversations that inspire confidence and influence decisions.
What We're Looking For
- 10+ years of experience in Engineering, Delivery, or Product Management.
- 2+ years managing other managers.
- Proven experience managing +$1M portfolios in a multi-client environment.
- Strong, demonstrated knowledge of the full Software Development Life Cycle (SDLC).
- Excellent English communication skills.
- Solid proficiency in working with data, analysis, and data visualization, particularly using tools like Google Sheets.
- Experience dealing with KPIs: eSAT, cSAT, Revenue, Headcount, Bench.
Nice to Have
- Background or familiarity with programming concepts or languages (e.g., JavaScript).
- Familiarity with AI tools and their application in the Software Development Life Cycle (SDLC).
Team & Environment
You will manage a team of Managers who lead functional teams (Software Engineers, Product Designers, Delivery Managers, Product Managers, Test Engineers) and report to the Delivery Director.
Work Mode
This is a hybrid position based in Buenos Aires, fostering in-person innovation, collaboration, and connection.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
