Responsibilities
- Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
- Strong communication and presentation skills, with the ability to engage and motivate trainees
- Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
- Proficiency in using training and learning management systems, as well as other relevant software and technologies
- A strong understanding of call center operations, customer service best practices, and industry regulations
Requirements
- At least 2 years in college (No back subjects)
- Minimum 2 years in BPO with at least 1 year as Process Trainer (Financial, Healthcare, or Insurance)
