Responsibilities
- Establish and execute a structured, data-informed approach to refining processes that enhances efficiency, business expansion, and partner satisfaction
- Pinpoint and rank opportunities for process enhancement by leveraging multiple sources of innovation and insight
- Lead process optimization efforts using practical methodologies that integrate frameworks such as lean six sigma and design thinking
- Spearhead operational and technical improvements across cross-functional teams including Operations, Commercial, Product, Technology, and Legal
- Act as a bridge between Partnerships support units and operational leadership, clarifying needs, process suggestions, and strategic direction
- Record and evaluate deployed solutions to confirm alignment with organizational goals
- Collaborate directly with Operations and Commercial departments, facilitating process innovation workshops
- Cultivate, teach, and mentor process innovation skills throughout the Partnerships division
Responsibilities
- Build and implement a defined method for data driven process optimization to drive efficiency, commercial growth & partner experience
- Identify and prioritize process improvement areas, using a range of ideation sources
- Drive process improvement utilizing a pragmatic approach that combines tools like lean six sigma, design thinking, etc.
- Initiate and drive process and technical changes across departments in a diverse stakeholder field such as Operations, Commercial, Product, Tech & Legal
- Serve as liaison between various Partnerships support functions and operational leaders, translate requirements, process recommendations and strategies
- Document and assess implemented solutions to make sure they meet business objectives
- Work independently with the Operations and Commercial teams & host process innovation workshops
- Develop, train and coach process innovation capabilities across the Partnerships organization
