Sutherland Global Services is hiring a Process & Business Analyst to play a critical role in identifying process improvement opportunities and driving reengineering efforts for a major global technology client. You will be instrumental in analyzing workflows and supporting operational excellence initiatives across service delivery teams.
What You'll Do
- Analyze existing business processes, identify inefficiencies, and design process maps using tools like Microsoft Visio to support operational excellence.
- Collaborate with operations and leadership teams to drive continuous improvement and process reengineering efforts.
- Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations.
- Participate in a process creation test as part of the hiring process.
What We're Looking For
- Bachelor’s degree in Business Administration, Industrial Engineering, Systems Engineering, or a related field.
- Minimum 2 years of experience in process analysis, business analysis, or continuous improvement roles.
- Proficiency in process mapping tools such as Microsoft Visio, Lucidchart, or Bizagi.
- Strong presentation and communication skills in English (B1 level or higher).
- Demonstrated ability to work collaboratively with cross-functional teams and independently when needed.
- Attention to detail and a structured approach to documentation and analysis.
Nice to Have
- Master’s degree is preferred.
- Technical certifications in Lean Six Sigma (Yellow Belt), BPM, or other process improvement methodologies.
- Familiarity with operational environments such as customer service, back-office, or shared services.
- Experience supporting both internal operations and client-facing process initiatives.
Technical Stack
- Microsoft Visio
- Lucidchart
- Bizagi
