Responsibilities
- Facilitate Root Cause Analysis sessions and monitor follow-up corrective actions.
- Manage internal and external knowledge repositories using Knowledge Centered Service principles.
- Identify support solutions suitable for transition to self-service platforms.
- Assist in defining specifications for new automated service requests within ServiceNow.
Benefits
- Competitive compensation package
- Performance, attendance, and holiday-related bonuses
- Private healthcare coverage through Regina Maria
- Wellness program access via Belaqva
- Hybrid working model
- Company-provided transportation in Brașov region
Compensation
Competitive salary
Work Arrangement
Hybrid
Other
- Position requires awareness of potential compliance risks.
- Emphasis on ethical behavior as a cornerstone for organizational success and long-term growth.
- Employment type: Permanent.
- Experience level: Professional.
- Job Family: Digital
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