About the Role
Role details below.
Responsibilities
- Become a Feathr Product expert and strategic adviser
- Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts
- Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals
- Manage a portfolio of customer accounts
- Deliver virtual strategy sessions or training and email communication to customers
- Track account progress and status updates in Salesforce and Planhat
- Communicate effectively with customers and internal team members at Feathr to ensure customer renewal
- Create and lead customer Business Reviews to highlight value with Feathr, as well as to uncover risk and growth opportunities
Requirements
- 3+ years experience working in a customer relationship management role
- 2+ years experience developing, managing, or planning marketing campaigns
- 1+ years of account management across multiple simultaneous customer relationships
- Proven experience consulting, training, or advising customers
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Summr and Wintr breaks
- Paid vacation time
- Paid sick time
- Extended Wintr Break
- Parental Leave
- Wellness Reimbursement Credit
- Home Office Stipend
- Professional Development Budget
- Office food
- Social events
- Team hangouts and events
- Fully remote work option
- 99% health insurance coverage for employees
Work Arrangement
hybrid
