Responsibilities
- Evaluate, organize, and oversee key elements of production projects independently and alongside production leaders
- Create and deliver customized resolutions for client issues, workflow enhancements, invoice verification, and delivery confirmations
- Develop and sustain strong client relationships through consistent communication and service
- Collaborate with clients and production teams to implement effective project strategies
- Set personal priorities to align with business goals and deadlines
- Handle high-visibility, large-scale, or technically challenging accounts
- Support entry-level team members through quality checks, knowledge sharing, and guidance
- Verify that job specifications are accurately input into production systems and scheduled accordingly
- Offer pre-sales assistance by explaining production capacities and requirements to clients
- Help sales teams estimate costs and timelines by referencing pricing data and consulting operations
- Collaborate with sales and clients on kitting, storage, and distribution logistics as needed
- Maintain thorough knowledge of project details to prepare accurate and timely billing documentation
- Determine necessary materials and paper stock for jobs, including coordinating with suppliers for components
- Support sales during the request for proposal (RFP) process
- Oversee the layout and text preparation for client materials as required
- Carry out additional tasks and contribute to special initiatives as assigned
