Salesforce is seeking a Principal UX Conversation Designer to define the systems, standards, and strategic direction for AI agents across the platform. In this pivotal role, you will lead cross-functional strategy for agent quality, establishing the logic, guardrails, and frameworks that unify AI-driven customer experiences.

What You'll Do

Guide cross-cloud teams in defining agent behavior, communication, and recovery across long tasks and multi-surface experiences.
Set standards that unify flows, context models, handoffs, and guardrails across product lines.
Define the conversational structures, escalation paths, and fallback models used company-wide.
Shape the intent, topic, and recovery systems that support complex enterprise workflows.
Develop prompt frameworks and instruction patterns used across clouds.
Decide when prompts stay in natural language and when they move into deterministic rules, configs, or orchestration layers.
Partner with engineering and product leadership to establish a compiler-like foundation for agent behavior.
Translate high-risk scenarios into enforceable logic that protects safety, compliance, and brand trust.
Create tone, persona, and behavior guidelines adopted by multiple teams.
Ensure agents behave consistently, even when built by different groups with different constraints.
Build enterprise-ready libraries of prompts, behaviors, and templates.
Document reusable structures that scale across verticals, roles, and agent actions.
Partner with data science, observability, and engineering to connect heuristics to measurable signals.
Use performance data to refine flows, strengthen system behavior, and drive org-level improvements.
Work with VP-level leaders across Clouds, Trust, Data, and Platform to guide the roadmap for agent quality and governance.
Shape cross-cloud strategies that influence investment decisions and organizational planning.
Lead alignment across engineering, product management, trust, AI research, and design leaders.
Drive clarity on roles, boundaries, and implementation approaches for agentic experiences.

What We're Looking For

Deep experience designing conversational systems, generative interactions, or multi-turn AI agents across complex environments.
Expert writing and linguistic skill with the ability to scale tone, safety, and clarity across many products.
Strong understanding of intent systems, context management, orchestration, and RAG-based interactions.
Ability to influence cross-cloud leaders and drive org-level alignment.
Strength in systems thinking, governance design, and scalable patterns.
Experience in regulated, safety-critical, or multi-agent ecosystems.