About the Role
This role involves shaping the strategic direction of conversation design through innovation, collaboration, and deep understanding of user needs in complex software environments.
Responsibilities
- Lead the design of conversational flows for enterprise software applications
- Collaborate with UX researchers to understand user behaviors and pain points
- Develop voice and tone guidelines for chatbot and virtual assistant interactions
- Create wireframes, prototypes, and high-fidelity conversation scripts
- Partner with engineering and product management to ensure design feasibility
- Define success metrics for conversational experiences
- Conduct usability testing and iterate based on feedback
- Mentor junior designers in conversation design best practices
- Stay current with advancements in natural language processing and AI
- Translate complex technical concepts into simple user interactions
- Advocate for user-centered design throughout the development lifecycle
- Present design concepts and rationale to stakeholders and executives
- Integrate accessibility standards into conversational interfaces
- Ensure consistency across multiple touchpoints and platforms
- Drive design system contributions for conversational components
- Identify opportunities to improve customer satisfaction through dialogue design
- Analyze conversation analytics to inform future iterations
- Support localization and internationalization of dialogue content
- Work within agile development environments
- Balance business goals with user needs in design decisions
Nice to Have
- Experience designing for multilingual or global audiences
- Knowledge of CRM or customer service platforms
- Exposure to AI-driven customer service solutions
- Advanced degree in design or cognitive science
Compensation
Competitive salary with comprehensive benefits package
Work Arrangement
Hybrid work model with flexibility based on location and team requirements
Team
Part of a cross-functional product design team focused on delivering seamless user experiences
Why This Role Matters
Conversational interfaces are becoming central to how users interact with technology. This role directly influences how people engage with complex systems through natural dialogue, making interactions more efficient and intuitive.
What You’ll Do
- Design end-to-end conversational experiences that simplify user tasks
- Lead design sprints focused on dialogue innovation
- Collaborate with data scientists to refine intent recognition
- Establish best practices for scalable conversation architecture
Visa sponsorship may be available for qualified candidates
