The Principal / Senior Engagement Manager / Project Manager will lead large, complex customer engagements for ServiceNow implementations, driving successful outcomes using the Now Create methodology. This role requires strong leadership, delivery expertise, and collaboration with sales, partners, and customers to ensure rapid time to value and long-term customer success.
What You'll Do
- Lead the delivery team throughout the engagement and drive the overall vision and direction.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
- Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions.
- Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.
- Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues.
- Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.
What We're Looking For
- Previous experience in implementing or operating the ServiceNow platform or similar enterprise platforms.
- Advanced leadership skills and expertise in delivery.
Technical Stack
- ServiceNow platform
- Now Create (ServiceNow Implementation Methodology)
Team & Environment
- Expert Services delivery team
Benefits & Compensation
- Salary: Not specified
- Equity: Not specified
- Other compensation: Not specified
Work Mode
Work mode flexibility: Not specified
ServiceNow is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
