ServiceNow is hiring a Principal Engagement Manager to join our Expert Services team. In this role, you will lead a delivery team to ensure rapid success and ongoing value for our customers. You will leverage advanced leadership skills and the Now Create methodology to drive successful outcomes for large, complex engagements across the EMEA region.
What You'll Do
- Lead the delivery team throughout the engagement and drive the overall vision and direction.
- Work with the Sales Account Team, partner, and customer to understand the customer's challenges, partners, issues, and the value being delivered.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
- Be the single point of contact for the ServiceNow internal organization, customer, and partner to foster collaboration, effective decision-making, and customer agreement on proposed solutions.
- Establish program governance to manage requirements in line with agreed scope, time, schedule, cost, and business objectives.
- Proactively develop and execute proven risk assessment, prevention, and mitigation plans, and efficiently identify, track, and resolve issues.
- Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.
What We're Looking For
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience with implementing or operating the ServiceNow platform or equivalent Enterprise SaaS vendor technology.
- 8+ years of progressive experience as part of a professional services organization or equivalent experience.
- Excellent communication skills.
- Project Management certification in PMI or similar.
- Comfortable leading projects independently.
- Good understanding of technology.
- Proven success in driving complex issues through analysis and resolution.
- A growth mindset and willingness to learn new things independently and at pace.
- Fluency in Dutch and English.
- Ability to travel up to 50%.
Nice to Have
- Agile Scrum experience and Scrum Master certification are desirable.
Technical Stack
- ServiceNow platform
Team & Environment
You will lead an Expert Services delivery team.
Work Mode
This role follows a hybrid work model and is located in the EMEA region (Europe, Middle East, and Africa).
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
