Responsibilities
- Lead the delivery team throughout the engagement and drive the overall vision and direction.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
- Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions.
- Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.
- Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues.
- Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience with implementing or operating the ServiceNow platform or equivalent Enterprise SaaS vendor technology.
- 8+ years of progressive experience as part of a professional services organization or equivalent experience.
- Excellent communication skills.
- Good understanding of technology.
- Proven success in driving complex issues through analysis and resolution.
- A growth mindset and willingness to learn new things independently and at pace.
- Fluency in Dutch and English.
- Ability to travel up to 50%.
Nice to Have
- Project Management certification in PMI or similar.
- Agile Scrum experience and Scrum Master certification are desirable.
- Comfortable leading projects independently.
Team
Structure: Expert Services delivery team
Additional Information
- Ability to travel up to 50%
- Work personas: Flexible or Remote
- Equal Opportunity Employer: ServiceNow does not discriminate based on race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- Accommodations available for candidates requiring assistance during application process.
- Export Control Regulations: For positions requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities.
