About the Role
This role leads high-priority public sector accounts by ensuring clients achieve their desired outcomes through strategic guidance, proactive support, and cross-functional coordination. The executive will drive platform adoption, identify growth opportunities, and strengthen client relationships to ensure long-term success and retention.
Responsibilities
- Lead strategic account management for high-impact public sector clients
- Drive adoption and expansion of platform capabilities across client organizations
- Serve as a trusted advisor to executive stakeholders in government agencies
- Develop and execute success plans aligned with client objectives and KPIs
- Monitor client health metrics and proactively address risks
- Coordinate cross-functional teams to resolve complex client challenges
- Identify opportunities for process optimization and digital transformation
- Deliver executive-level reviews and business value assessments
- Advocate for client needs internally to influence product and service improvements
- Ensure timely onboarding and smooth transition from implementation to operations
- Track and report on key performance indicators for client success
- Maintain deep understanding of public sector regulatory and operational environments
- Support renewal and expansion initiatives through demonstrated value delivery
- Facilitate knowledge sharing between clients and internal teams
- Promote best practices in platform utilization and change management
- Build strong relationships with client decision-makers and technical teams
- Stay current on industry trends affecting government digital services
- Contribute to thought leadership and client-facing content development
- Participate in strategic planning for client portfolios
- Ensure alignment between client goals and platform roadmap
Nice to Have
- Master’s degree in public administration, business, or technology
- Certifications in project management or customer success
- Prior experience in technology implementation for government agencies
- Familiarity with federal compliance and security standards
- Background in digital transformation initiatives
- Knowledge of cloud infrastructure and cybersecurity principles
- Experience with large-scale enterprise software deployments
- Understanding of agile delivery methodologies
- Exposure to performance measurement frameworks in public services
- Network within public sector technology communities
Compensation
Competitive salary and comprehensive benefits package
Work Arrangement
Hybrid work model with flexibility based on role and location
Team
Part of the global Customer Success organization, collaborating across functions to drive client value and retention
Why This Role Matters
Public sector organizations face unique challenges in delivering efficient services. This role directly supports modernization efforts by ensuring technology investments deliver real-world impact and operational improvements.
What You’ll Do
- Partner with government leaders to define success metrics
- Guide clients through digital transformation journeys
- Leverage data to anticipate and resolve issues
- Champion client needs across internal teams
- Deliver insights that shape future platform development
May be available based on business needs and role eligibility
