ServiceNow is looking for a Principal Customer Success Executive - Public Sector to lead strategic post-sales activities within our most valuable accounts. In this role, you will be accountable for driving our long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across business transformation initiatives.
What You'll Do
- Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership.
- Foster strong relationships with C-Level executives to deliver on business outcomes.
- Partner with Account Executives to create and execute integrated pre- and post-sales strategies.
- Leverage the right resources at the right time to ensure success.
- Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them.
- Guide and inspire the Customer Success team to meet critical operational KPIs.
- Work closely with customers to align their roadmap and drive new revenue opportunities.
- Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement.
- Align business transformation insights with organizational goals to ensure long-term success.
- Drive innovative solutions for customers, always looking for opportunities to help them achieve their long-term goals.
- Foster a culture of agility and calculated risk-taking within the team.
- Establish clear, measurable success metrics with the customer, and regularly review progress.
What We're Looking For
- Experience working within the public sector industry.
- A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
- Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
- Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises.
- Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
Team & Environment
Works across multiple departments and manages stakeholders in large, matrixed organizations.
Work Mode
This is a hybrid position based in the EMEA - Europe, Middle East and Africa region.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
