What You'll Do
Guide enterprise clients through every phase of their journey, from initial setup to ongoing strategic growth. You’ll lead onboarding sessions, including system configuration and performance benchmarking, ensuring clients are equipped to use the platform effectively from day one.
Conduct regular business reviews to assess performance, share insights, and align on evolving goals. Take a consultative approach by understanding each client’s unique fraud challenges—even recommending solutions beyond the company’s offerings when appropriate.
Collaborate with Sales during post-sale transitions and renewal cycles, ensuring continuity and trust. Share field insights with Product, Engineering, and Data Science teams to help shape future capabilities and maintain a customer-first culture.
Requirements
- 5 to 7 years of experience in customer success or account management within financial services or fraud prevention
- Demonstrated ability to manage complex client relationships with strategic depth
- Strong understanding of fraud detection principles and enterprise software platforms
- Self-driven with sharp attention to detail and a focus on measurable client outcomes
- Legal authorization to work in the United States and current residence within the U.S.
- Willingness to travel up to 25%, including client visits and industry events
Preferred Qualifications
- Familiarity with Salesforce and Apollo
Benefits
- Full health coverage for employees and dependents
- 401(k) with employer match
- Flexible paid time off
- Company-wide in-person gatherings
- Stipend for home office setup
Work Mode
This is a remote, U.S.-based position with the option to work from an office in Austin, San Francisco, New York City, Seattle, Los Angeles, Chicago, Gurugram, or Bengaluru. Some roles may require hybrid or in-office presence depending on location.
