Join Knight Frank’s Residential Lettings Management team as a Prime Senior Property Manager. In this role, you will provide exceptional service to high-end landlords and tenants, managing a prime portfolio and handling complex property management tasks. At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments, and empower individuals to use their voice and perform at their best.

What You'll Do

Carry out pre-tenancy works for the property portfolio, ensuring properties are in top condition for new tenants.
Address and resolve any issues identified in check-in reports to ensure tenant satisfaction and property compliance.
Conduct property visits, document observations, and take necessary actions based on findings.
Coordinate and oversee complex routine and reactive maintenance tasks promptly when required.
Process and manage payment of invoices from contractors and suppliers, ensuring funds are available and documentation is accurate.
Maintain accurate records of property details, landlord instructions, and tenancy agreement clauses on the CRM.
Organise and archive files, including invoices, emails, reports, and other essential documents, for easy retrieval and compliance purposes.
Foster positive relationships with both landlords and tenants, acting as a liaison to address concerns, answer queries, and facilitate effective communication.
Review check-out reports, agree deductions with landlords, and negotiate with tenants.
Complete end-of-tenancy procedures on the CRM.
Be responsible for TDS claims and update TDS records.
Effectively communicate tenants' and landlords' obligations to relevant parties and ensure all parties are compliant.
Be accountable for EICR remedial works and any findings from PAT and Gas inspections, ensuring properties meet required standards.
Handle complex queries and issues related to property or lease management.
Provide guidance and support to other team members.
Ensure compliance with all relevant regulations and standards.

What We're Looking For

Extensive experience in property management or a related field.
Propertymark Level 3 (ARLA) qualified.
In-depth knowledge of property management regulations and standards.
Ability to handle complex queries, maintenance tasks, and coordinate with contractors and suppliers.
Self-motivated and able to work independently.
Excellent communication skills to foster positive relationships.
Strong organisational skills with keen attention to detail to manage multiple tasks, maintain accurate records, and ensure adherence to regulations.
Strong negotiation and problem-solving skills.
Knowledge of accounts/bookkeeping and transparent management of expenditure on behalf of clients.