Responsibilities
- Guarantee continuous circuit restoration, fault identification, and status updates in compliance with Department of Defense regulations and operational protocols.
- Supervise circuit and system engineering, quality assurance, testing, performance tracking, and trend evaluation according to DoD policies.
- Appoint node site coordinators to assist global missions and manage internal email communications for message coordination.
- Operate and manage the Technical Control Facility Service Desk, ensuring daily tasks, COMSEC compliance, and resolution of trouble tickets are completed.
- Administer, maintain, and design transport networks and equipment while adhering to cybersecurity standards.
- Provide around-the-clock Tier I and II maintenance support for all TCF systems in accordance with government-approved maintenance procedures.
- Administer COMSEC accounts, including encryption key changes, distribution, and secure destruction per DoD requirements.
- Create and sustain a full training curriculum for technical control staff, featuring practical circuit troubleshooting instruction.
- Apply diagnostic tools such as MADSS to conduct real-time and predictive evaluations of impacts on the DoD Information Network.
Work Arrangement
On-site
Team
executive support group, multi-contractor team
Responsibilities
- Ensure 24x7x365 circuit restoration, fault isolation, and status reporting in alignment with DoD regulations and operational procedures.
- Oversee circuit engineering, system engineering, quality control (QC), testing, trend analysis, and performance monitoring in accordance with DoD policies.
- Designate node site coordinators to support DoS worldwide missions and maintain the technical control group’s email communication for message coordination.
- Manage the Technical Control Facility Service Desk, ensuring completion of tasks related to day-to-day operations, COMSEC integrity maintenance, and trouble ticket management.
- Perform network administration, maintain, and engineer transport equipment and networks, and ensure compliance with security standards.
- Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the established Government Maintenance Plan/SOP.
- Manage COMSEC accounts and perform encryption changeovers, issues, and destruction in compliance with DoD standards.
- Develop and maintain a comprehensive training program for all technical control personnel, including hands-on training on troubleshooting circuits.
- Utilize assessment tools like MADSS for real-time and predictive assessments of operational impacts on the DODIN.
