State Street is hiring a Primary System Analyst to deliver expert, client-facing technical management for our Charles River Investment Management System (IMS) Software as a Service (SaaS) offerings. You will manage production systems for multiple clients, ensuring application performance, availability, and seamless service delivery.
What You'll Do
- Work closely with clients, providing expert-level remote management, administration, and support for their production Charles River IMS solutions.
- Assist clients in optimal use of the system and manage user administration and privileges.
- Handle parameter configuration changes, ensure system availability, and perform application and database performance tuning.
- Monitor and support daily operational processing, including applying software patches and executing system version upgrades.
- Assist with problem support and resolution, and provide Business Continuity and Disaster Recovery assistance.
- Work with Charles River colleagues to smoothly transition new clients to production operation.
- Partner with vendors to deliver a tightly integrated, seamless service.
- Participate in the development and ongoing refinement of service processes and implement third-party tools to enhance and automate service delivery.
- Provide periodic out-of-hours and weekend support, and occasionally travel to customer sites for planning and review meetings.
What We're Looking For
- Proven ability to partner with various internal departments to deliver superior customer service.
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- A minimum of 3+ years’ relevant industry experience.
Nice to Have
- Experience with Financial Services Investment Management, Trading, or related systems, such as Charles River IMS.
- A Bachelor’s degree in a technical or analytical discipline like Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths, or Statistics.
- Experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software, and disaster recovery/business continuity.
Technical Stack
- MS SQL Server
- Oracle
- Sybase
- XML
Team & Environment
This role is part of Charles River Development, a State Street company.
Benefits & Compensation
- Compensation: $70,000 - $118,750 annual.
- Competitive and comprehensive benefits packages.
- Generous medical care, insurance, and savings plans.
- Access to a flexible Work Program.
- A wealth of development programs and educational support.
- Paid volunteer days and a matching gift program.
- Access to employee networks.
Work Mode
This position follows a hybrid work model.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
