Lead and shape the future of premium technical support for a growing developer platform at the forefront of AI-assisted development. In this role, you'll build and guide a skilled support engineering team focused on delivering fast, accurate, and deeply technical assistance to Pro and Enterprise users. As a founding leader in Singapore, you’ll help define how support scales, operates, and integrates across engineering, product, and customer-facing functions.
What You’ll Do
- Recruit, mentor, and lead a team dedicated to resolving complex technical issues with speed and precision
- Stay actively involved in high-severity customer cases, providing technical guidance and escalation support
- Establish best practices for technical depth, response quality, and customer experience
- Collaborate closely with Engineering, Product, and Sales to align support strategy with product evolution
- Design scalable processes and systems that enhance both team efficiency and platform reliability
- Help adapt support workflows to emerging AI-powered development tools and customer needs
- Drive clarity and execution in fast-moving, uncertain environments
What We’re Looking For
- Proven track record in building and managing technical support or engineering teams
- Solid technical background with the ability to dive into complex debugging and system architecture discussions
- Strong communication skills and experience working across engineering, product, and operations
- Comfort operating in ambiguity and turning undefined challenges into structured solutions
- Passion for improving customer outcomes through technical excellence
- Willingness to balance leadership responsibilities with hands-on support work
Preferred Background
- Experience with developer tools, cloud infrastructure, or integrated development environments
- Familiarity with AI-driven coding platforms or machine learning workflows
- History of scaling support teams in high-growth technology environments
- Leadership experience across global or multi-regional teams
- Software engineering or systems architecture experience
Why This Role Matters
You’ll play a key role in shaping how technical support evolves alongside rapid advancements in AI and software development. Your work will directly influence the experience of high-value customers and help define operational models in a new regional hub. This is a chance to build foundational processes while contributing technically in a dynamic, customer-focused environment.
