RateHawk is hiring a Premier Reservation Manager to manage VIP client bookings and ensure smooth travel operations. You'll join a company passionate about travel and technology, focusing on high-level service for accommodation, transport, and excursions worldwide.
What You'll Do
- Receive and process requests for booking hotels, other accommodations, transport services, and excursions globally.
- Form commercial offers for clients.
- Search and book accommodation options and additional services according to client requests.
- Negotiate costs, cancellation conditions, and booking and payment terms directly with hotels and suppliers.
- Provide support for all issues arising from completed bookings, including cancellations, changes, and relocations.
What We're Looking For
- Upper Intermediate proficiency in English (both spoken and written).
- Upper Intermediate proficiency in Russian (both spoken and written).
- Soft skills including kindness, empathy, stress-resistance, politeness, and responsibility.
- Ability to learn quickly and stay results-focused.
- Experience in tourism, concierge agency, TMC, DMC, or tour operator companies.
- Knowledge of hotel bases in the Russian Federation and popular destinations in Europe and Asia.
- A functioning computer and microphone.
Benefits & Compensation
- Remote work from home.
- Join a young and active team of super specialists.
- Flexible schedule: 2 days-on after 2-days-off from 9 a.m. to 9 p.m. GMT +3.
- Access to seminars, trainings, and conferences, with support to attend desired conferences.
- Corporate discounts on hotels and other services.
- Compensation: Base salary of 800 EUR + up to 200 EUR in bonus KPI.
Work Mode
This is a fully remote position.
RateHawk is an equal opportunity employer.
