About the Role
This role provides post-go-live support to clients using the platform, focusing on quality management processes and helping teams adopt best practices for long-term success.
Responsibilities
- Assist clients with system usage after initial implementation
- Identify and resolve quality-related workflow challenges
- Conduct regular check-ins to assess client needs
- Provide guidance on regulatory compliance within the system
- Support adoption of quality management best practices
- Troubleshoot configuration issues impacting quality processes
- Document client feedback and system improvement opportunities
- Collaborate with technical teams to escalate complex issues
- Deliver training sessions on quality modules as needed
- Review client workflows for optimization opportunities
- Ensure data integrity within quality processes
- Guide clients through change management procedures
- Assist in validating system updates affecting quality functions
- Monitor key performance indicators related to quality operations
- Maintain up-to-date knowledge of industry regulations
Nice to Have
- Certification in quality or compliance disciplines
- Experience with cloud-based enterprise software
- Background in life sciences manufacturing or R&D
- Prior work with validation documentation
- Familiarity with agile project methodologies
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Collaborative team environment focused on client success
Why This Role Matters
- Clients rely on expert support after implementation to fully realize system benefits.
- Effective quality processes reduce risk and improve compliance outcomes.
- Ongoing guidance ensures clients maintain operational efficiency.
What to Expect
- Regular interaction with clients across different time zones.
- Opportunities to influence product usability through feedback.
- Work that blends technical knowledge with client relationship skills.
Not available
