Responsibilities
- Deliver high-quality customer service through email and phone communication
- Manage customer inquiries via email and voice calls, including flight modifications, cancellations, lost luggage, and claims processing for major airline clients
- Engage with customers in German and English across multiple communication platforms
- Provide timely responses to all customer requests
- Maintain a consistently professional, empathetic, and positive demeanor during all customer interactions
- Ensure customer needs are met with skilled support and service excellence
Responsibilities
- Deliver high-quality customer service through email and phone communication
- Manage customer inquiries via email and voice calls, including flight modifications, cancellations, lost luggage, and claims processing for major airline clients
- Engage with customers in German and English across multiple communication platforms
- Provide timely responses to all customer requests
- Maintain a consistently professional, empathetic, and positive demeanor during all customer interactions
- Ensure customer needs are met with skilled support and service excellence
Other
- Role requires proficiency in multiple languages to support international customers
- Serve as the initial contact point for client interactions
- Provide assistance to customers of top-tier airlines
- Handle inquiries related to flight adjustments, baggage issues, and claim resolutions
