SupportYourApp is hiring a Customer Support Consultant to deliver high-quality support via email and live chat for clients in the blockchain sector. You will join a global team where you’ll build customer relationships, meet team goals, and stay current with technology developments while handling sensitive information securely.
What You'll Do
- Provide exceptional customer support for blockchain clients via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Securely work with customers’ sensitive information
- Apply current customer service best practices
- Maintain a working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What We're Looking For
- Native Portuguese and English B2 communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in crypto
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing
- Experience with CRM systems
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position open to candidates globally.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
