Responsibilities
- Answer and document customer questions submitted via toll-free phone lines
- Enter consumer inquiries, questions, and feedback accurately into the customer service database
- Handle and log client complaints according to the company's escalation procedures
- Resolve all support calls and, where applicable, emails within agreed service level agreements and ensure proper documentation
- Diagnose and resolve issues using open-ended questioning, reference materials, and system knowledge
- Suggest solutions for recurring issues or commonly asked questions
Compensation
Attractive Salary with performance bonus
Work Arrangement
Remote — Athens, Greece
Other
- Renewable 12-month contract
- Health Coverage and Private Health Care
- Working hours: 40 hours per week, structured as 8 hours per day over 5 days
- Greek language lessons provided
