Responsibilities
- Define and drive the AI platform roadmap, focusing on scalability, reliability, and developer efficiency.
- Collaborate with the Platform Engineering Lead and technical leads in Brazil and San Francisco to scope, prioritize, and deliver platform infrastructure that supports rapid AI agent iteration.
- Design observability and analytics capabilities — instrumentation, dashboards, and metrics frameworks to track agent performance, latency, and uptime across thousands of deployments.
- Develop configuration and testing systems that enable engineers to safely experiment with prompts, flows, and integrations without affecting production traffic.
- Optimize LLM performance and cost-efficiency, working with engineering to measure and reduce latency, improve caching, and streamline model evaluation and fallback mechanisms.
- Own integration strategy with Meta APIs, customer CRM systems, and eCommerce platforms such as Shopify, VTEX, and SAP, ensuring reliable data flow and event synchronization.
- Partner with infrastructure and data teams to build scalable pipelines for analytics, monitoring, and experimentation across the AI platform.
- Codify best practices into platform features and tooling, enabling all Connectly teams to build customer-facing AI experiences faster and more reliably.
- Drive security, privacy, and compliance standards for all platform components and integrations.
Requirements
- 5+ years of product management experience, with at least 2 years focused on platform, infrastructure, or AI systems.
- Technical background in Computer Science, Engineering, or equivalent experience.
- Deep familiarity with APIs, data pipelines, cloud systems (AWS, GCP), and enterprise integrations (CRM, eCommerce, messaging).
- Comfort working with data tools such as SQL, Python, or BI frameworks for decision-making.
- Excellent communication and collaboration skills, especially across distributed engineering teams.
- Fluent in English, and ideally based in or able to collaborate closely with teams in Brazil and San Francisco.
Benefits
- Be part of a mission-driven team redefining commerce through AI.
- Competitive compensation and equity participation.
- Unlimited time off and flexible working hours.
- Hybrid work culture with teams in Brazil, Bogotá, and San Francisco.
Work Arrangement
Hybrid
Team
Structure: distributed teams across Latin America, including Brazil, where many of our AI agent engineering efforts are based.
Additional Information
- We believe that passion, curiosity, and a willingness to learn on the job outweigh years of narrow experience. If you’re excited about the future of AI-driven commerce and want to make a real impact in a fast-moving startup, we’d love to hear from you.
