Responsibilities
- Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned
- Participate in regular claims reviews with both internal and external customers
- Participate in the building of a best in class claims operation
- Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers
- Develop and execute a strategic file management plan that achieves optimal file resolution and business results
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets
- Conduct quality file reviews per HDVI’s Best Practices guidelines
- Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files
- Implement strategies and initiatives to improve file quality, customer service and manage costs
- Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues
- Identifying training needs to meet job standards, goals and company policies and procedures
- Analyzing coverage, policy interpretation, and giving direction as needed
- Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution
- Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses
- Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement
- Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters
- Other tasks as assigned by the Claims Director
Requirements
- 5+ years Property & Casualty claims management experience
- 5+ years experience with handling complex Commercial Auto claims; Trucking preferred
- Experience handling Pre-litigation claims
- Ability to lead and empower a hard-working team
- Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability
- Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims
- Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures
- Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization
- Experience with large Fleets (250+) with self-insured retentions and/or large deductibles
- Thorough understanding of laws, principles of coverage, liability and insurance industry in general
- Strong leadership skills, time management, organizational and problem solving skills
- Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing
Nice to Have
- Active P&C Adjusters License
- Strong analytical, critical thinking, and problem-solving skills
- Proficiency in Google Suite, Microsoft Office and Adobe Acrobat
- Experience with self-insured retention (SIR), large deductibles and claims involving Independent Owner Operators (IOO)
Benefits
- Competitive salary & stock options - we want our success to be yours too
- Unlimited PTO with 11 paid holidays each year
- Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being
- FSA / HSA programs
- 401(k) retirement plan with company match contribution
- Inclusive Parental Leave policy that supports all parents
- Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions
- Birthday meal reimbursement, because celebrating our employees is part of our company culture
- A remote-friendly environment with the opportunity to participate in periodic in-person team offsites
Additional Information
- A remote work environment that is designed to support flexibility
