Adyen is hiring a fully remote Pharmacy Technician for the Shared Services team. You will be on the front lines of patient care, supporting patients across functions including onboarding, outreach, and engagement to ensure they receive their medications without gaps in care.
What You'll Do
- Facilitate prior authorizations by working directly with insurance companies and clinician offices.
- Assist patients in accessing financial support for high-cost medications through foundations or manufacturer programs.
- Navigate pharmacy dispensing systems to adjudicate claims and support medication adherence.
- Collaborate with pharmacists and liaisons to ensure seamless patient care.
- Enroll eligible patients into partner health system pharmacy programs.
- Verify insurance eligibility and run test claims to determine copay amounts.
- Communicate directly with patients and clinical teams to support a smooth onboarding experience.
- Make outbound calls to eligible patients to introduce and enroll them in the specialty pharmacy program.
- Educate patients on the benefits of the comprehensive pharmacy care model.
- Review EMRs to understand patient conditions and medication needs prior to outreach.
- Respond to inbound calls and place outbound refill calls to support ongoing medication adherence.
- Coordinate refills, clarify prescription orders, and resolve claim adjudication issues.
- Serve as a liaison between patients, pharmacies, clinicians, and internal teams.
What We're Looking For
- State registration or certification as a Pharmacy Technician is required.
- If your state does not offer registration, national certification is required at time of hire.
- You must commit to obtaining any additional required licensure within a mutually agreed timeframe.
- A minimum of 1 year as a Pharmacy Technician (some roles may accept 0–1 years with related experience).
- A high school diploma or GED is required.
Nice to Have
- National certification (CPhT or equivalent) is strongly preferred.
Technical Stack
- EMRs
- Pharmacy dispensing systems
- Microsoft Office (Excel, Word, Outlook)
Team & Environment
You will join the Shared Services team, a mission-driven, collaborative group focused on transforming patient care through specialty pharmacy services and process improvement.
Benefits & Compensation
- Opportunities for national certification training may be available.
- Compensation varies by functional area:
- Patient Support Advocate: $19.45 – $22.21/hr
- Patient Onboarding: $17.68 – $20.19/hr
- Patient Outreach: $21.37 – $24.88/hr
- Patient Engagement Specialist: $19.45 – $22.21/hr
Work Mode
This is a fully remote position.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
