Una Health is hiring a Pharmacy Operations Specialist

Welcome to Vital Healthcare Solutions - a celebrated Exceptional Workplace® and premier organization! We are an acclaimed culture where skilled professionals are valued, informed, motivated, empowered, developed – and where they aspire to evolve and create meaningful impact. We provide comprehensive benefits, advantages and wellness initiatives alongside continuous professional development opportunities. At Vital Healthcare Solutions, diversity, equity, inclusion and belonging form a fundamental aspect of our business and workplace environment. Vital Healthcare Solutions originated as an innovative solution from Boston Medical Center to enhance care accessibility, deliver personalized support and manage intricate specialty medication requirements for vulnerable patients and their families. We collaborate with healthcare institutions, medical networks and their associated communities to accelerate specialty pharmacy programs. At Vital Healthcare Solutions, we take immense pride in our Core Values to deliver premier experiences for our employees, clients and their patients. We invite you to connect with us on LinkedIn to explore our company, culture, team and career opportunities. POSITION SUMMARY: The Pharmacy Operations Specialist is a critical role responsible for supporting successful establishment and optimization of clients' specialty pharmacy services. This position ensures new pharmacy locations are constructed, credentialed, and launched with compliant, efficient, and industry-leading operations. The Specialist drives continuous improvement by managing complex cross-functional projects and implementing industry best practices to support accreditation standards and regulatory compliance. ESSENTIAL RESPONSIBILITIES/DUTIES: Project Management & Build-Outs - Spearhead successful planning and execution of pharmacy build-outs and new client implementations, managing all phases from initial concept through operational launch - Develop, track, and maintain comprehensive project management tools, including timelines, budgets, and risk assessments, to ensure timely delivery of all deliverables - Coordinate and lead cross-functional stakeholder meetings (including Operations, IT, Finance, and Legal) to align on project milestones and requirements - Collaborate with design and construction teams to ensure facility layouts meet optimized workflow, compliance, and patient safety standards Technology & Vendor Integration - Manage implementation, setup, and integration of core pharmacy technology systems - Coordinate technical configurations, user access, and hardware setup in collaboration with client and vendor IT teams - Facilitate initial setup of critical vendor accounts, including drug wholesalers, shipping carriers, and supply chain logistics Compliance, Credentialing, and Revenue Cycle - Oversee management and submission of essential pharmacy credentialing and licensing applications - Act as subject matter expert on state-specific pharmacy regulations, providing guidance on required build and operational elements - Support setup of financial workflows, including payment processor contracting, merchant accounts, cash handling, and reconciliation processes Operational Excellence & Ongoing Support - Design and document robust operational workflows, Standard Operating Procedures, and staff training materials to ensure compliance adherence - Establish Key Performance Indicators and operational metrics to monitor performance and drive continuous process improvement EDUCATION: - Bachelor's degree in business administration, healthcare administration or related field is required. Alternatively, 10+ years of relevant experience may be considered CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None required, though previous Pharmacy Technician experience is advantageous EXPERIENCE: - Minimum 5 years experience in specialty pharmacy organization or accreditation body KNOWLEDGE AND SKILLS: - Extensive knowledge of specialty pharmacy operations and regulatory requirements - Proven track record of launching and establishing specialty pharmacies - Strong communication and interpersonal skills - Robust project management and organizational capabilities - Meticulous attention to detail - Adaptability and change management skills - Advanced analytical and problem-solving abilities - Proficiency in Microsoft Office suite Special Working Conditions: - Travel up to 20% domestically to support client locations, perform assessments and develop optimization strategies