The Ward Law Group, PL is hiring a Personal Injury Reductions Manager (Plus Bonus)

Role Overview The Personal Injury Manager – Reductions & Settlement Audit leads and scales the firm’s post-settlement operations within a high-volume plaintiff personal injury practice. This role oversees the Reductions Department and owns the accuracy, compliance, and financial integrity of all case settlements prior to disbursement. This position combines leadership, lien negotiation oversight, and settlement auditing, ensuring that medical bills, healthcare liens, and case costs are properly reduced, verified, and documented. The goal is to maximize client net recovery while maintaining strict compliance and operational excellence. The ideal candidate is a data-driven operations leader with strong expertise in reductions, lien resolution, settlement review, and financial accuracy, who can drive performance, improve processes, and develop a high-performing team. Key Responsibilities Leadership & Operations Management - Lead, coach, and manage a team of Reductions Specialists in a high-volume environment - Oversee all post-settlement workflows, ensuring timely case closure and performance against KPIs - Track and manage metrics including: - Turnaround time - Reduction outcomes - Closing statement completion - Department productivity - Utilize Litify (Salesforce) and BI tools to monitor and drive performance Settlement Audit & Case Review - Own the pre-disbursement audit process to ensure cases are financially accurate and compliant before funds are released - Conduct case settlement reviews, including: - Settlement breakdown validation - Closing statement (HUD) review - Settlement disbursement review - Perform post-settlement audits to identify errors, trends, and improvement opportunities - Ensure full audit compliance across all closed files Financial Accuracy & Reconciliation - Oversee: - Financial reconciliation of settlement proceeds - Cost verification and expense auditing - Vendor invoice review - Billing accuracy and write-offs/adjustments - Validate attorney fee calculations and contingency fee structures - Ensure complete and accurate case cost analysis before disbursement Reductions & Lien Resolution Oversight - Guide team on medical bill reductions and provider negotiations - Oversee resolution of: - Healthcare liens - Medicare / Medicaid liens - ERISA liens - Subrogation claims - Provide escalation support for complex lien negotiation strategies - Ensure proper documentation of all negotiations and approvals Medical Billing & File Review - Oversee medical billing review and hospital billing audits when required - Ensure proper medical records review supports reduction strategy - Validate billing details, including familiarity with CPT / ICD codes when necessary - Ensure balance verification across all settlement components Process Improvement & Quality Control - Identify inefficiencies in the demand-to-settlement process and implement improvements - Develop and maintain SOPs for: - Reductions - Case audit - Disbursement readiness - Strengthen file audit / case audit protocols to reduce errors and improve consistency Team Development & Coaching - Provide ongoing coaching, training, and performance feedback - Conduct regular 1:1s and team meetings - Train team on: - Reduction strategies - Lien handling - Settlement auditing standards - Build accountability and a high-performance culture Client Experience - Ensure clients receive clear, timely communication regarding: - Settlement outcomes - Reductions - Final disbursement - Maintain high service standards aligned with firm expectations