Responsibilities
- Initiating courtesy calls to clients upon case assignment
- Providing detailed explanations of the reduction process
- Meticulously logging phone calls, case statuses, and documents into the online document management software
- Ensuring the efficient linkage of releases onto Litify
- Confirming PIP benefits
- Validating damages with a complete provider list
- Confirming balances due on medical accounts
- Negotiating bills with providers
- Sending out reductions promptly
- Maintaining regular client contact, addressing queries every two weeks
- Conducting case reviews and personal audits for productivity
- Developing and monitoring weekly projection reports
- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned
Requirements
- Full-time availability for a 40-hour workweek with two days off
- Positive attitude and polished, professional communication
- Ability to complete a Willo video self-interview and a brief values assessment within 24 hours of invitation
- Resume submission in English
Work Arrangement
Remote (Worldwide)
Additional Information
- The Virtual Assistant role is considered an independent contractor
- Health care benefits and paid time off is not provided
- Depending on business needs, one weekend day may be included in your schedule
- Application must be submitted in English
- Both assessments (Willo video self-interview and values assessment) must be completed within 24 hours of receiving the invitation to keep application under consideration
