TD Canada Trust is looking for a Personal Banking Associate to join our team on a part-time basis in Gaspé, Quebec. In this role, you will be the first point of contact for customers, guiding them to the appropriate staff for financial queries and solutions while building strong relationships and performing key service transactions.

What You'll Do

Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
Support frontline staff with scheduled cash and non-cash transactions, resolve critical issues, and report non-standard matters to management.
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
Participate in the timely and accurate completion of business processes and procedures.
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge.

What We're Looking For

High School diploma and/or 1+ years of relevant experience.
Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
Knowledge of banking solutions and processes to advise customers.
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams.

Nice to Have

Post-Secondary or Undergraduate degree (in a related field).

Technical Stack

MS Office (Word, Excel, Outlook)
Branch software
Internet

Team & Environment

You will be part of the TD Canada Trust frontline branch team in Gaspé.

Benefits & Compensation

Compensation: $22.45 - $29.97 CAD per hour.
Health and well-being benefits.
Savings and retirement programs.
Paid time off.
Banking benefits and discounts.
Career development.
Reward and recognition programs.
Regular development conversations.
Training and mentoring programs.
Online learning platform.

Work Mode

This is an onsite position located in Gaspé, Quebec, Canada.

Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.