Amgen Inc. is seeking a Print Service Operations Lead to be responsible for the end-to-end delivery, governance, and optimization of print services across all global locations. You will ensure the availability, reliability, and performance of printing services for thousands of users worldwide, while identifying opportunities to streamline operations, enhance service quality, and reduce costs. This role is based in our Hyderabad, India office.

What You'll Do

Manage global operations of the managed print service and ensure consistent, on-site delivery of print services to end user customers.
Maintain print infrastructure, ensure contracted service levels are met, and contract commitments delivered within cost targets.
Serve as the primary subject matter expert for print infrastructure, print lifecycle management, and print-related service delivery.
Maintain oversight of global service provider(s), ensuring SLA adherence, cost targets, and contract compliance.
Lead and support print-related projects from concept through implementation, including device rationalization, fleet refresh, and process improvement initiatives.
Lead print delivery teams to maintain infrastructure and to engineer print service strategies that align with business needs while driving efficiency, cost savings, and environmental sustainability.
Act as a key point of escalation for service issues and ensure timely resolution in coordination with vendors and site teams.
Build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet evolving client’s/customer’s needs.
Implement print procurement and service management strategies to ensure that the most cost-effective print solutions & services are achieved.
Develop and manage relevant client and external supplier relationships.
Monitor service performance, conduct root cause analyses, and implement continuous improvement plans using data-driven insights.
Document and maintain operational processes, service procedures, SOPs, and training materials.
Align print operations with ITIL-based service management practices (Incident, Problem, Change, Configuration, and Service Level Management).
Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services.

What We're Looking For

A Master's degree, OR a Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or a related field.

Nice to Have

Degree in Engineering, Information Systems, Computer Science, or Business Management.
Proven experience managing large-scale print services across global or multi-site enterprise environments.
Strong understanding of print hardware ecosystems, print server infrastructure, and OEM print technologies.
Experience working directly with print vendors and service providers, including contract and performance management.
Demonstrated success in project management, including budgeting, end user communications, and vendor coordination.
Background in ITIL-based service operations, including ownership of core ITIL processes.
Good communication, stakeholder engagement, and vendor management skills.
Proficient in Microsoft Office tools, including Excel, PowerPoint, and collaboration platforms like Teams and SharePoint.
Experience in environments supporting 20,000+ users across geographically dispersed locations.
Strong analytical, documentation, and reporting capabilities.
Ability to lead cross-functional initiatives and deliver measurable improvements.

Technical Stack

Microsoft Office tools, especially Excel and PowerPoint
Collaboration platforms: Teams and SharePoint

Team & Environment

Work closely with global stakeholders, vendors, and site teams.

Benefits & Compensation

Competitive and comprehensive Total Rewards Plans aligned with local industry standards.

Work Mode

This is a local, office-based position in Hyderabad, India.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.