TD Insurance is looking for a Personal Banking Associate to join the frontline team at a TD Canada Trust branch in Etobicoke. In this role, you will build customer relationships, provide banking services, and guide clients to the right solutions.
What You'll Do
- Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution.
- Understand customer needs and guide them to the right contact person for appropriate solutions.
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters.
- Recommend improvements to work practices, branch operations and processes to enhance customer experience.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate and consistent with regulations and TD's Code of Conduct.
- Help build a positive work environment by promoting team effectiveness and sharing industry knowledge.
What We're Looking For
- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
- Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet.
- Knowledge of banking solutions and processes to advise customers.
- Strong administration, organizational, planning and time management skills.
- Ability to handle several tasks and changing priorities.
- Strong communicator with customer experience skills, connecting verbally and in writing.
Nice to Have
- Post-Secondary or Undergraduate degree (in related field).
Technical Stack
- MS Office (Word, Excel, Outlook)
- Branch software
- Internet
Team & Environment
You will be part of the frontline team within a TD Canada Trust branch office.
Benefits & Compensation
- Compensation: $45,700.00 - $61,000.00 CAD
- Base salary and variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development, training, and onboarding
- Regular development conversations and mentoring programs
- Online learning platform
- Reward and recognition programs
Work Mode
This is an onsite role located in Etobicoke, Ontario, Canada.
TD is deeply committed to providing fair and equitable compensation and is an equal opportunity employer.
