FocusLab is hiring a People Operations Coordinator to manage the entire employee lifecycle at our remote-friendly strategic brand agency. You will partner closely with the Chief People Officer on benefits administration, recruitment, onboarding, compliance, and team culture initiatives.
What You'll Do
- Administer our benefits suite, including medical, dental, vision, life, disability, critical illness, accident, and cancer plans, plus the 401(k), serving as the go-to person for employee questions.
- Support payroll processes, compensation research, tracking, and maintenance.
- Manage our ATS, coordinate recruitment, communicate with applicants, and schedule interviews.
- Facilitate and improve thoughtful, compliant onboarding and offboarding experiences.
- Handle state and federal compliance efforts, including workers' compensation, I-9 verification, and labor law notices.
- Support various audits and filings, such as 401(k) audits, Form 5500, W-2, and 1099 forms.
- Lead team recognition, culture efforts, swag ideation/assembly/shipping, and internal event planning.
- Provide general people ops support to keep daily operations running smoothly.
What We're Looking For
- 2+ years of People Operations experience.
- Clear, thoughtful written and verbal communication skills.
- Experience administering benefits for a distributed or remote team.
- Comfort working in Google Workspace and modern People Ops tools like Gusto, Lattice, and Workable.
- Ability to work well within a team and build strong, trusting relationships.
- Self-awareness and curiosity to find answers independently.
- Willingness to have thoughtful, sometimes tough conversations.
- Strong active listening skills and a natural sense of empathy.
Nice to Have
- Experience supporting a remote team (strongly preferred).
- Agency experience (a plus).
- SHRM certification.
- Specific experience with Gusto, Lattice, and Workable.
- Interest in learning how AI tools can thoughtfully support People Ops work.
Technical Stack
- Google Workspace
- Gusto
- Lattice
- Workable
Team & Environment
You will partner closely with the Chief People Officer, and occasionally the Chief Operations Officer, reporting directly to the Chief People Officer.
Benefits & Compensation
- Unlimited paid time off, with a minimum of 20 days encouraged outside of holidays and sick time.
- Health, dental, and vision insurance, with medical covered at 100% for the employee and medical/dental covered at 50% for dependents.
- Life, disability, accident, critical illness, and cancer insurance plans.
- Retirement plan beginning at your one-year anniversary.
- Paid parental and adoption/caregiver leave.
- Professional development available upon request.
- Two-week paid holiday rest at the end of the year.
Work Mode
This position is remote-friendly for candidates within the United States.
We’re devoted to building an inclusive, supportive culture. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We especially welcome people of color, women, and LGBTQIA+ to apply.
