Vynca seeks a Patient Outreach Specialist to join our Enhanced Care Management team. In this role, you will connect with prospective clients, educate them about our services, and facilitate enrollment by assessing needs and linking them with our care management team. Your work will involve making 60-100 daily outbound calls and reviewing medical charts.

What You'll Do

Engage with prospective clients and meticulously record all interactions in the Client Relationship Management system.
Make 60-100 outbound calls to prospective clients daily.
Convey essential information and client preferences to the care team to facilitate personalized care planning.
Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals.
Review medical charts to document client needs and recommend appropriate interventions.
Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions.
Participate in weekly Team Operations Meetings to coordinate and optimize care delivery.

What We're Looking For

Active California Licensed Vocational Nurse license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field.
3+ years of direct healthcare experience, ideally working with vulnerable populations.
Excellent oral and written communication skills.
Positive interpersonal skills required for effective client engagement.
Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records.
Prior experience in a remote role.
A quiet, secure workspace to ensure member privacy.
Ability to test your internet speed to ensure smooth application functionality.
Must reside in California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, or Washington.

Nice to Have

Experience with Athena Health and Health Gorilla.
Bilingual proficiency in English and Spanish.

Technical Stack

Google Workspace
Slack
Electronic health records
Athena Health
Health Gorilla

Team & Environment

You will be part of the Enhanced Care Management team, working collaboratively to connect clients with vital care services.

Work Mode

This is a fully remote position. Candidates must reside in California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, or Washington.

At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.