About the Role
The individual in this position will engage directly with patients, providing guidance and resources to help them navigate care pathways, while maintaining accurate records and collaborating with internal teams to improve outreach effectiveness.
Responsibilities
- Initiate contact with patients through phone and digital channels
- Explain care options using clear and empathetic language
- Assist patients in understanding next steps in their healthcare journey
- Document interactions in compliance with privacy standards
- Respond to patient inquiries promptly and accurately
- Coordinate with clinical staff to ensure continuity of care
- Follow up with patients to confirm engagement and address concerns
- Maintain up-to-date patient records in the system
- Identify barriers to patient participation and escalate appropriately
- Adhere to regulatory guidelines in all communications
- Participate in team meetings and training sessions
- Contribute to process improvements in outreach strategies
- Monitor outreach campaign performance metrics
- Ensure consistent messaging across all patient touchpoints
- Support the implementation of patient education initiatives
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Collaborative team environment focused on patient engagement
Our Mission
We aim to improve patient autonomy by ensuring individuals receive the right information at critical moments in their care.
What You’ll Do
- Engage patients through structured outreach campaigns
- Deliver personalized support based on individual needs
- Track outcomes and refine engagement approaches
Available for qualified candidates
