Responsibilities
- Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
- Effectively communicate Imagine services and overcome parent/family objections.
- Represent Imagine Pediatrics to parents and families of medically complex children.
- In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
- Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
- Successfully meet and/or exceed engagement monthly targets.
Requirements
- High School diploma or equivalent required
- Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
- Bilingual Spanish required
Compensation
The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive. Equity: eligibility to participate in an employee equity purchase program (as applicable)
Work Arrangement
Remote (Worldwide)
What We Live By
- Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
- Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
- Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
- Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
- One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Additional Information
- We require that this person work one of the following schedules in either Central or Eastern time: - 9:00am-5:30pm - 11:00am-7:30pm
- Bilingual Spanish required
- Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls.
