Niva Health is looking for a Patient Care Coordinator to serve as a critical link between patients, providers, and partner facilities. In this remote role, you will ensure patient journeys start with clarity, accuracy, and care by managing insurance, authorizations, and troubleshooting onboarding challenges to prevent delays in wound care services.
What You'll Do
- Verify patient insurance coverage, monitor incoming referrals, and ensure eligibility for wound care services.
- Accurately prepare, submit, and track authorizations for wound care treatments and procedures.
- Communicate promptly with facilities, providers, and case managers about patient authorizations and insurance status.
- Troubleshoot and resolve insurance, documentation, or onboarding challenges to prevent delays in care.
- Maintain precise, well-organized digital records in EHRs and internal spreadsheets.
- Collaborate daily with internal teams and external partners to create seamless patient intake experiences.
- Support continuous improvement in intake, insurance, and care coordination processes.
- Tackle additional tasks or projects as assigned to help elevate the patient experience.
What We're Looking For
- High school diploma.
- 1–3 years’ experience in healthcare support (intake, insurance verification, or medical administration).
- Ability to communicate clearly, professionally, and empathetically with both clinical and non-clinical stakeholders.
- Highly organized, able to expertly track details and juggle multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a proactive, 'can-do' attitude.
- Knowledge of EHRs and digital communication tools.
- Ability to thrive working collaboratively and supporting teams toward shared goals.
Nice to Have
- Associate’s or Bachelor’s in Healthcare Administration or related field.
- Specialized training or certification in medical billing, coding, or insurance processes.
- A strong grasp of medical terminology or wound care processes.
- Prior experience as a liaison between multiple departments or external healthcare partners.
Technical Stack
- EHRs
- Digital communication tools
Team & Environment
You will collaborate daily with internal teams and external partners.
Benefits & Compensation
- Mission-driven organization: Every role helps improve patients’ lives.
- Team of passionate, supportive professionals.
- Growth and development: Continuous learning opportunities and leadership that invests in your potential.
- Positive culture: Optimism, unity, and celebrating wins.
- Meaningful impact: Work directly affects patients’ healing journeys and quality of life.
- Compensation: $1,400 per month.
Work Mode
This is a fully remote position for candidates working in the US Eastern Timezone.
Niva Health values teamwork, resilience, open-mindedness, ownership, and positivity. We are an equal opportunity employer.
