CVS Health is hiring a Patient Care Coordinator to support our Enteral Nutrition Center. In this remote role, you will process patient refill requests and new orders by handling incoming calls, verifying information, and updating electronic medical records to ensure accurate shipment. You will be part of a team passionate about transforming health care in a more connected and compassionate way.
What You’ll Do
- Answer incoming calls from patients, caregivers, branches, and referral sources regarding nutrition therapy order status.
- Process monthly patient refill requests and ensure documentation is accurate before shipping orders.
- Process prescription changes and update electronic medical records.
- Triage calls to various departments as needed.
- Verify patient demographics and insurance information to ensure accurate shipment.
- Directly impact a patient's life by processing new patient orders.
- Work with the patient admissions department to help bring a patient on services.
- Initiate the referral process and answer questions from patients and caregivers on their admissions status.
What We’re Looking For
- Minimum one year experience working in a customer service environment.
- Experience with data entry.
- Experience working in Microsoft Office, specifically Excel, Outlook and Word.
- High School diploma or GED.
Nice to Have
- Home infusion or durable medical equipment (DME) experience.
- Call center experience.
- Experience working in a healthcare environment.
Technical Stack
- Microsoft Office (Excel, Outlook, Word)
Team & Environment
You will join the Enteral Nutrition Center team.
Benefits & Compensation
- Compensation: $17.00 - $28.46 per hour
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- No-cost wellness screenings, tobacco cessation, and weight management programs
- No-cost confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Work Mode
This is a remote position open to candidates located in the United States.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
