Washington University in St. Louis is hiring a Patient Billing/Services Representative III for the Medicine Multispecialty Center at our West County MOB2 location. In this role, you will obtain insurance information, counsel patients on financial assistance, and assist in managing staff performance, schedules, training, and administrative operations.
What You'll Do
- Monitor staff performance to ensure quality care and compliance with practice standards.
- Ensure appointments are scheduled appropriately according to departmental procedures.
- Work with physicians to triage patient phone calls, tasks, and emails as needed.
- Assist in managing provider schedules, templates, and master schedules.
- Coordinate training, interoffice activities, schedules, and policy changes; serve as primary trainer for new procedures and staff.
- Coordinate staff vacations, schedules, and coverage.
- Assist with staff timesheets and the distribution of accruals.
- Plan, schedule, and carry out orientation and training programs for personnel.
- Coordinate ordering and monitoring of supplies, equipment, and mail.
- Maintain required skills and participate in in-services, continuing education, and cross-training.
- Comply with OSHA, state, and federal regulatory standards.
- Act as backup for staff during peak times, vacations, and illnesses.
- Prepare custom reports as directed by management.
- Participate in quality improvement activities.
- Incorporate the Fish Philosophy and Principles into daily job activities.
What We're Looking For
- High school diploma or equivalent, or a combination of education and experience.
- Basic Life Support certification obtained within one month of hire.
- 4 years of experience with billing systems, third-party claims, and/or a medical office setting with related customer service.
Nice to Have
- Customer Service
- Effective Written Communication
- Epic EHR
- Financial Information
- Insurance
- Interpersonal Communication
- Interpersonal Relationships
- Medical Billing and Coding
- Medical Insurance Claims
- Office Organization
- Organizing
- Professional Etiquette
- Scheduling
- Team Collaboration
Technical Stack
- Epic EHR
Benefits & Compensation
- Compensation: $20.57 - $30.84 per hour.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution Retirement Savings Plan with university contributions starting at 7%.
- Wellness challenges, health screenings, mental health resources, EAP, mindfulness programs, financial resources, and dietitian access.
- 4 weeks of caregiver leave.
- Family care resources for childcare and adult care.
- Tuition coverage for employee and family, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years.
Work Mode
This is an onsite position located at the West County MOB2.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
