Responsibilities
- Answer and manage inbound/outbound calls to schedule, reschedule, or cancel appointments in accordance with DHA policies.
- Verify patient eligibility through the DEERS system and update demographic information as needed.
- Assist with appointment coordination for both primary and specialty care referrals.
- Conduct outbound calls to facilitate timely appointment scheduling, preventive care reminders, and surgery coordination.
- Process secure message appointment requests and assist with drive-time mapping for specialty care.
- Adhere to access-to-care and drive-time standards to ensure timely service delivery.
- Mail appointment information to beneficiaries as required.
- Maintain compliance with HIPAA and other regulatory requirements.
- Employ customer service scripts and uphold a positive and professional demeanor in all patient interactions.
Benefits
- Hourly Pay: $19.00 – $22.00
- Health & Welfare Fringe Benefit: $5.09 per hour
- Paid Time Off: 10 days annually (based on 8-hour days)
- Paid Holidays: 11 days per year
- Paid Sick Leave: Accrues at 2.154 hours per 80 hours worked
- 401(k): Company-funded match and Safe Harbor
- Medical, Dental, and Vision Plans Available
- Life Insurance and Accidental Death Coverage
- Short- and Long-Term Disability Plans
- TRICARE Supplemental and Additional Benefit Plans
- Employee Assistance Program
- Pet Insurance Plans
- Will Preparation Services
Additional Information
- Schedule: 40 hours/week Pacific Time Zone
- Location Requirement: Candidate must reside within a 40-mile radius of San Antonio
- Remote work from an approved home address within the United States
- Dedicated, private workspace with a door required (no shared/common areas)
- Must use company-issued or approved secure equipment only
- Required to have wired (Ethernet) internet connection
- Minimum internet speeds: Download: 50 Mbps
- Must be eligible for a Common Access Card (CAC)
- Must be able to obtain clearance for the worksite
