The University of Arkansas for Medical Sciences (UAMS) is hiring a Patient Access Specialist to support organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This frontline role executes critical pre-service activities to ensure scheduled appointments are accurately prepared within the electronic health record.
What You'll Do
- Analyze and reconcile the Daily Appointment Report (DAR) to ensure all scheduled appointments are accurately reflected in the EHR.
- Complete pre-service activities including insurance verification, referral authorization, documentation upload, and pre-registration.
- Serve as the subject-matter expert on Government Payors and validate pre-appointment requirements.
- Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections.
- Provide operational support by ensuring desk coverage as needed and serving as a subject-matter expert.
- Float to various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics, and Cancer Institute.
What We're Looking For
- High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
- OR Associate degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.
Nice to Have
- Bachelor’s Degree.
- Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
- CHAA certification.
Technical Stack
- Electronic health record (EHR)
Team & Environment
Reports to a department manager.
Benefits & Compensation
- Health: Medical, Dental, and Vision plans.
- Holiday, Vacation, and Sick Leave.
- Education discount for staff and dependents (undergraduate only).
- Retirement: Up to 10% matched contribution from UAMS.
- Basic Life Insurance up to $50,000.
- Career Training and Educational Opportunities.
- Merchant Discounts.
- Concierge prescription delivery on the main campus when using UAMS pharmacy.
Work Mode
This is an onsite position. The role requires floating to various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics, and Cancer Institute.
The University of Arkansas is an equal opportunity institution.
