Responsibilities
- Analyze and reconcile the Daily Appointment Report (DAR) daily to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR). This includes verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed. Pre-service activities include, but are not limited to, insurance verification, referral authorization, documentation upload, and pre-registration, which are completed in advance.
- Serve as the subject-matter-expert on Government Payors. Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity. These duties include, but are not limited to, accurate referrals, primary care provider (PCP) assignments, and established care.
- Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
- Provide operational support by ensuring desk coverage as needed. Serves as a subject-matter expert.
- Other duties as assigned.
Requirements
- High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling
- OR Associate degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.
Nice to Have
- Bachelor’s Degree
- Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
- CHAA certification
Benefits
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Work Arrangement
On-site
Additional Information
- Persons must have proof of legal authority to work in the United States on the first day of employment.
- All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
- This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).
- A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law.
- Any criminal history will be evaluated in relationship to job responsibilities and business necessity.
- The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
- Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity:
- Benefits Eligible: Yes
