We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.
Answer incoming calls and provide exceptional customer service
Schedule new patient evaluations
Manage cancellations, rescheduling, and basic insurance questions
Call patients referred by physicians to schedule evaluations
Process and return online appointment requests
Route clinical questions or urgent matters to the correct clinic
Maintain accurate information in the EMR and follow scheduling protocols
Support a positive, efficient patient experience with every interaction
Apply on company website 5060 Cascade Rd SE suite a, Grand Rapids, MI 49546, USA On-site Full-time
The Center for Physical Rehabilitation is hiring a Patient Access Agent – Centralized Call Center
About company
We specialize in all inclusive therapy services—performed in a friendly, compassionate and upbeat atmosphere. Our state-of-the-art facilities are located throughout greater Grand Rapids with extended hours. Independent with local ownership since 1994, we have the freedom to work with the most qualified health care professionals in West Michigan. Our goal is to get you back to life without limits.
We pledge that our experienced, compassionate team will be by your side throughout your entire rehabilitation.
You will experience committed, friendly, caring clinicians and staff who know you by name, personalized therapy plans with home exercises, skilled hands-on manual therapy, innovative and diverse physical therapy techniques, and a bright, positive, upbeat atmosphere. We utilize state-of-the-art equipment and offer convenient locations with extended hours.
The Center is independent of health systems, allowing us to focus on patient-centered care and community partnerships. We support the community through athletic training for schools, sponsorships, student observation opportunities, clinical rotations, and educational workshops.