5060 Cascade Rd SE suite a, Grand Rapids, MI 49546, USA On-site Full-time

The Center for Physical Rehabilitation is hiring a Patient Access Agent – Centralized Call Center

We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently. Answer incoming calls and provide exceptional customer service Schedule new patient evaluations Manage cancellations, rescheduling, and basic insurance questions Call patients referred by physicians to schedule evaluations Process and return online appointment requests Route clinical questions or urgent matters to the correct clinic Maintain accurate information in the EMR and follow scheduling protocols Support a positive, efficient patient experience with every interaction

Job Details

Location 5060 Cascade Rd SE suite a, Grand Rapids, MI 49546, USA

Work mode On-site

Employment Full-time

Category other

Posted 5 months ago

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About company

We specialize in all inclusive therapy services—performed in a friendly, compassionate and upbeat atmosphere. Our state-of-the-art facilities are located throughout greater Grand Rapids with extended hours. Independent with local ownership since 1994, we have the freedom to work with the most qualified health care professionals in West Michigan. Our goal is to get you back to life without limits.

We pledge that our experienced, compassionate team will be by your side throughout your entire rehabilitation.

You will experience committed, friendly, caring clinicians and staff who know you by name, personalized therapy plans with home exercises, skilled hands-on manual therapy, innovative and diverse physical therapy techniques, and a bright, positive, upbeat atmosphere. We utilize state-of-the-art equipment and offer convenient locations with extended hours.

The Center is independent of health systems, allowing us to focus on patient-centered care and community partnerships. We support the community through athletic training for schools, sponsorships, student observation opportunities, clinical rotations, and educational workshops.

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