Yondr is looking for a Partner Success Manager to drive partner outcomes through the implementation and lifecycle management of phone-free environments in schools. You will ensure the success of our programs by managing projects, training staff, and fostering strong relationships with schools in the Texas region.

What You'll Do

Collaborate with the sales team to understand partner goals and lead the initial kick-off meeting.
Expand the school-based team, establish goals, and create customized implementation plans.
Project manage all aspects of the implementation plan with regular virtual and onsite check-ins.
Deliver engaging training for school leaders and staff to ensure a successful program launch.
Leverage a contractor pool to delegate tasks like staff training to expand capacity.
Problem-solve through implementation barriers and ensure readiness for launch.
Monitor implementation fidelity in the first few months and coach leaders to make corrections.
Serve as the key point of contact for all assigned partners.
Use customer relationship management tools to drive implementation forward and mitigate renewal risk.
Collect data to provide mid-year and year-end reviews of goal attainment.
Engage leaders in future planning to drive program renewal and identify upsell opportunities.
Manage your portfolio by prioritizing customer needs and strategic business growth.
Manage the renewal process to achieve target renewal rates.
Uncover upsell opportunities and work with Account Executives to close renewals with upsell attached.
Maintain impeccable records of partner interactions and health in internal systems.

What We're Looking For

A Bachelor’s Degree.
2+ years of experience in customer service, education, or a related field.
Must live in Texas (central to south region).

Nice to Have

Background or experience in education, specifically with grades 6-12.
Familiarity with current educational practices for implementing school programming.