Responsibilities
- Develop and sustain strong executive, operational, and technical relationships across health system partners.
- Act as the main point of contact for partners, ensuring consistent, prompt, and dependable communication.
- Serve as a strategic advisor to health system executives, delivering actionable insights and proven approaches.
- Maintain comprehensive knowledge of partner data—including usage, adoption, and growth potential—to identify trends and create data-driven narratives.
- Lead regular executive business reviews with stakeholders to evaluate product performance and explore expansion paths.
- Work closely with sales teams to uncover and advance growth opportunities, defining objectives, milestones, and action plans.
- Monitor and report on partner expansion metrics, directly contributing to revenue growth and retention goals.
- Establish trusted relationships with clinicians and healthcare professionals within key accounts.
- Provide strategic guidance that aligns product capabilities with clinical workflows, efficiency, and patient care outcomes.
- Deliver product training and onboarding support tailored to clinician needs.
- Proactively identify clinician concerns and collaborate with internal teams to resolve issues quickly.
- Track clinician satisfaction and adoption metrics to detect early signs of engagement or challenges, enabling targeted support.
- Collaborate cross-functionally with sales, product, and other teams to drive partner growth and eliminate adoption obstacles.
- Represent the customer voice internally by sharing feedback, insights, and success stories across the organization.
- Help develop partner success resources such as case studies, best practices, and engagement tools.
Work Arrangement
Hybrid — San Francisco, New York, Pittsburgh
Why Work at Abridge?
We’re advancing healthcare experiences using generative AI to strengthen connections between clinicians and patients. Our mission is to deepen understanding in healthcare, and we’re already processing millions of medical conversations each month. Join a fast-growing startup where every employee is empowered—and expected—to make a meaningful impact. Work alongside driven, collaborative professionals in a culture that values empathy, continuous growth, and shared success. Every decision prioritizes the needs of clinicians and patients, and feedback is central to how we improve. You’ll grow personally and professionally in an environment built on ownership and support.
How we take care of Abridgers
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly staff. Comprehensive Health Plans: Medical, Dental, and Vision coverage for full-time employees and their families. Generous HSA Contribution: Monthly contributions if you enroll in a High Deductible Health Plan. Paid Parental Leave: Available to all full-time employees. Family Forming Benefits: Financial and resource support for family planning. 401(k) Matching: Company match to support your long-term savings. Personal Device Allowance: Tax-free funds for personal device use. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly stipend for fitness, professional development, coworking, and wellness. Mental Health Support: Direct access to therapy and coaching. Sabbatical Leave: Paid leave after five years of employment. Competitive Compensation and Equity: Offered to full-time employees. Additional benefits included.
Equal Opportunity Employer
This company is an equal opportunity employer and evaluates all applicants fairly, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We offer reasonable accommodations throughout the hiring process. If you require assistance during application, interviews, or assessments, contact accommodations@abridge.com.
Staying safe - Protect yourself from recruitment fraud
We’ve seen cases of individuals falsely posing as recruiters. This company will never request financial details, payments, or personal information like bank accounts or Social Security numbers during hiring. All official recruiting emails come from an @abridge.com domain. Be cautious of suspicious communication and refer to our safety article for more information. Stop engagement if anything seems off.
Other
- Flexible work hours
- Inclusive culture
- Ongoing learning opportunities
- Mental health support through therapy and coaching access
- Sabbatical leave after 5 years of employment
